Privacy policy

Privacy Policy

Last updated: 30 September 2026

At LUXAVELLA, we respect your privacy. This policy explains what information we collect, why, and how we protect it.

Information We Collect

  • Contact details: name, email, phone number, billing and shipping address
  • Order details: items purchased, order history, preferences
  • Payment information: processed securely by our payment partners. We do not store your full card details.
  • Device & usage data: IP address, browser type, pages visited and cookies
  • Communications: messages you send us by email, phone or WhatsApp

How We Use Your Information

  • To process and deliver your orders
  • To provide customer support and handle returns
  • To send order updates, offers and new collection announcements (you can unsubscribe anytime)
  • To improve our website, products and shopping experience
  • To prevent fraud and comply with legal requirements

Who We Share It With

We never sell your personal information. We share it only with trusted partners needed to run our business:

  • Our website platform (Shopify)
  • Payment gateways
  • Courier and logistics partners
  • Marketing and analytics tools (such as Google and Meta)
  • Authorities, when required by law

Cookies

We use cookies to remember your cart, understand how visitors use our site and show relevant ads. You can disable cookies in your browser settings, though some features may not work properly.

Data Security

We use secure (SSL) connections and trusted platforms to protect your data. However, no online system is completely secure, so we cannot guarantee absolute security.

Your Rights

You may request access to, correction of or deletion of your personal data, and you can opt out of marketing messages anytime. Email us at luxavellajewels@gmail.com and we'll respond promptly.

International Customers

As we serve customers worldwide, your data may be processed in India or other countries where our service providers operate.

Children's Privacy

Our website is not intended for children under 18, and we do not knowingly collect their data.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

LUXAVELLA | luxavellajewels@gmail.com | +91 95121 23455 | Jaipur, Rajasthan, India