Refund policy

Return & Refund Policy

Last updated: 30 September 2026

At LUXAVELLA, every piece of jewellery is checked carefully before it leaves our Jaipur studio. If something isn't right, here's how we make it right.

Return Window

You can request a return within 7 days of delivery. Requests made after this window may not be accepted.

Eligibility

To qualify for a return, your item must be:

  • Unworn, unused and in the same condition as received
  • In its original packaging with all tags and pouches
  • Accompanied by your order number or proof of purchase

How to Request a Return

  1. Email luxavellajewels@gmail.com or call/WhatsApp +91 95121 23455 within 7 days of delivery.
  2. Share your order number, the item name, and clear photos or a short unboxing video.
  3. Once approved, we'll send you return instructions. Please do not ship anything back before approval, as unapproved parcels cannot be accepted.

Damaged, Defective or Wrong Items

Please inspect your parcel on arrival. If your item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with photos or an unboxing video. We'll arrange a free replacement or a full refund.

Non-Returnable Items

  • Earrings and nose pins (for hygiene reasons), unless received damaged or defective
  • Custom, personalised or made-to-order jewellery
  • Items purchased during sale or clearance, and gift cards
  • Items showing signs of wear, tampering, resizing or damage after delivery
  • Bulk/wholesale orders, except for manufacturing defects or wrong items (see below)

Bulk & Wholesale Orders

Because bulk orders are packed and priced specially, returns are accepted only for wrong or defective items, reported within 48 hours of delivery. Colour or design variations in handmade pieces are normal and are not treated as defects.

Exchanges

For the quickest exchange, return the original item once approved and place a new order for the piece you want. If the new item is available, we'll prioritise it for you.

Refunds

  • After your return arrives, we inspect it and email you the result within 3 business days.
  • Approved refunds go back to your original payment method within 7–10 business days. Your bank may take a few extra days to show it.
  • Original shipping charges are non-refundable, unless the return is due to our error.
  • For international orders, customs duties or import taxes already paid are non-refundable.
  • If you haven't received your refund after 15 business days, write to us at luxavellajewels@gmail.com.

Return Shipping

Return shipping is free if the item was damaged, defective or wrong. In other cases, the customer bears the return shipping cost.

Contact

LUXAVELLA | luxavellajewels@gmail.com | +91 95121 23455 | Jaipur, Rajasthan, India